Support

Stuck on something? Write to us and tell us which phone you use, the app version if you know it, and what you see. A screenshot helps.

Premium didn't unlock, or I changed phones

Open Premium in the app and tap Restore Purchases, signed in to the same Apple or Google account you bought it with. Premium is a one-time purchase, so it comes back at no cost.

The TV or projector doesn't show the lyrics

The phone and the screen must be on the same Wi-Fi network. Open the address the app shows in any browser on the TV, projector computer or laptop, or use Chromecast. Some church and office networks block devices from seeing each other; your phone's hotspot works as a fallback.

Band members can't join BandSync

They need to be on the same Wi-Fi as the leader's phone. Have them scan the QR code from the leader's phone rather than typing the address.

WorshipFlow Web won't connect

Keep the app open on your phone with WorshipFlow Web turned on, use a computer on the same Wi-Fi, and approve the computer on your phone when the matching code appears.

A language is missing

English, Hindi, Malayalam and Tamil come with the app. Telugu, Kannada, Spanish and Portuguese are free language packs: download them inside the app while you are online.

Moving songs to a new phone

Use backup in the app to save your library as a file, move the file to the new phone, and restore it there.

A song has a mistake

Tell us the song title and what's wrong, and we'll correct it in the next song update.